SUPPORT
At PRO ELITE Football Coaching, we are dedicated to providing comprehensive support to all our players and their families. Our unique approach combines top-tier coaching with a deep commitment to individual player development, ensuring an unparalleled experience both on and off the pitch. We are here to assist you with any questions or concerns, making your journey with us as smooth and rewarding as possible.
TERMS OF SERVICE
Welcome to Pro Elite Football Coaching. By using our Website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read these carefully before using our Website or booking any of our services.
1. General information
1.1 This Website is operated by Pro Elite Football Coaching (“we,” “us,” or “our”), providing football training services, including classes and camps, for youth players.
1.2 By accessing or using our Website, you confirm that you accept these Terms and Conditions and agree to abide by them.
2. Use of the website
2.1 You must not misuse our Website by knowingly introducing viruses, trojans, worms, or other material that is malicious or technologically harmful.
2.2 You agree not to attempt to gain unauthorised access to the Website, the server on which it is stored, or any server, computer, or database connected to our Website.
2.3 The content of this Website is for your general information and use only. It is subject to change without notice.
3. Booking classes and camps
3.1 Bookings for classes and camps can be made via the relevant pages on our Website.
3.2 Payments must be made in full at the time of booking unless otherwise stated.
3.3 Spaces for classes and camps are limited and will be allocated on a first-come, first-served basis.
3.4 We reserve the right to cancel or reschedule a class or camp due to unforeseen circumstances. In such cases, we will offer a full refund or alternative booking.
4. Refunds and cancellations
4.1 If you need to cancel your booking, you must notify us in writing at least 7 days before the start of the class or camp to be eligible for a refund.
4.2 Refunds will not be issued for cancellations made within 7 days of the start date unless there are exceptional circumstances.
4.3 In the event of inclement weather or other conditions that make the session unsafe, we may reschedule or move the session indoors where possible. No refunds will be provided if an alternative is offered.
5. Liability
5.1 Pro Elite Football Coaching will not be held responsible for any injury, loss, or damage sustained during classes or camps unless caused by our negligence.
5.2 It is the parent/guardian’s responsibility to inform us of any medical conditions or injuries that may affect a player’s participation.
5.3 Players must bring appropriate footwear, clothing, and equipment for the sessions.
6. Intellectual property
6.1 All content on this Website, including text, images, videos, logos, and graphics, is the property of DM Elite Coaching or its licensors and is protected by copyright law.
6.2 You may not reproduce, distribute, or use any content from this Website without prior written consent from Pro Elite Football Coaching.
7. Privacy policy
7.1 Our use of your personal data is governed by our Privacy Policy. By using our Website, you consent to the processing of your data in accordance with this policy.
7.2 We do not store payment details on our servers. All payment transactions are processed through secure third-party payment providers.
8. Third-party links
8.1 Our Website may contain links to third-party websites for your convenience. We do not endorse these websites and are not responsible for their content or practices.
9. Changes to terms and conditions
9.1 Pro Elite Football Coaching reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page.
9.2 It is your responsibility to review these Terms and Conditions regularly to stay informed of updates.
10. Governing law
10.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland.
10.2 Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.
Contact us
If you have any questions about these Terms and Conditions, please contact us at:
Pro Elite Football Coaching
Email: info@proellitefootballcoaching.co.uk
Phone: 07944670858
PRIVACY POLICY
At Pro Elite Football Coaching, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website (www.dmelitecoaching.co.uk) and services.
1. Information we collect
1.1 Personal Information:
We may collect the following personal information when you interact with our website or services:
• Name
• Contact details (email address, phone number)
• Payment details (processed securely through third-party providers)
• Player details (e.g., age, medical information relevant to participation in our classes or camps)
1.2 Non-personal information:
We may collect non-identifiable information, such as:
• Browser type and version
• IP address
• Pages visited and time spent on our website
2. How we use your information
2.1 To provide our services:
We use your information to process bookings, respond to enquiries, and deliver our classes and camps effectively.
2.2 Communication:
We may contact you regarding your bookings, updates to our services, or promotional offers if you have opted into marketing communications.
2.3 Website Improvement:
Non-personal data helps us analyse website performance and user behaviour to enhance the user experience.
2.4 Compliance:
We may use your information to comply with legal obligations or resolve disputes.
3. How we protect your information
3.1 Data security:
We implement robust security measures to protect your personal data against unauthorised access, alteration, or disclosure. This includes SSL encryption and secure servers.
3.2 Payment processing:
All payments are processed through trusted third-party providers. We do not store your payment details on our servers.
4. Sharing your information
4.1 Third-party services:
We may share your data with trusted third-party providers, such as payment processors and email marketing platforms, to deliver our services.
4.2 Legal obligations:
We may disclose your personal information if required to do so by law or if necessary to protect our rights.
4.3 No unauthorised sharing:
We do not sell, rent, or share your personal data with third parties for their marketing purposes.
5. Cookies
5.1 What are cookies?
Cookies are small text files stored on your device to enhance your browsing experience.
5.2 How we use cookies:
• To remember your preferences and optimise the website.
• To collect analytics data for improving user experience.
5.3 Managing cookies:
You can disable cookies through your browser settings; however, this may impact certain features of our website.
6. Your rights
6.1 Access and correction:
You have the right to access the personal data we hold about you and request corrections if any information is inaccurate.
6.2 Data deletion:
You can request the deletion of your personal data, subject to any legal obligations requiring us to retain it.
6.3 Marketing preferences:
You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
7. Third-party links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices or content of these third-party sites.
8. Changes to this privacy policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Pro Elite Football Coaching
Email: info@proellitefootballcoaching.co.uk
Phone: 07944670858
NEED MORE ASSISTANCE?
Our team is here to help! Whether you have questions about our coaching programs, need support with your booking, or just want to chat about football development, we're always ready to assist. Reach out to us today.